Verification is a key step on Doto—it protects your account, ensures secure withdrawals, and unlocks full access to trading. Most verifications are smooth, but if you’re facing issues, this guide will help you avoid delays and complete the process efficiently.
Upload Issues 📤
Common issues:
❌ File won’t upload
❌ “File too large” error
❌ Format not supported
What to do:
✅ Use JPG, PNG, or PDF files
✅ Keep file size under 10MB
✅ Ensure the image is clear, not cropped, and well-lit
Document rejection — Why it happens📎
Frequent reasons:
Missing or Incorrect Information
The document does not clearly show your full name, residential address, or issue date (must be within the last 3 months).
Unacceptable Document Format
Edited, cropped, or digitally altered images are not accepted.
Black-and-white or low-quality scans may be declined.
Outdated Documents
Any document older than 3 months will not be valid.
Proof of address — Accepted documents 🏠
To verify your address, upload one of the following (issued within the last 3 months):
Utility bill (electricity, water, internet, gas)
Bank or credit card statement
Tax invoice or municipal bill
Government-issued letter
National ID with address (if eligible for geo-verification)
⚠️ Important: The document must clearly show:
Your full name
Your residential address
The issue date
Tips for selfie verification 🤳
Sometimes, a selfie may be requested. To get it right:
Look directly into the camera
Avoid sunglasses, hats, or masks
Take the photo in a quiet, well-lit place
How long does it take? ⏱️
Identity check (basic verification): Usually takes a few minutes, but in some cases up to 1 working day.
Source of funds verification: May take 24 to 48 hours.
If it’s taking longer, follow up with our support team:
💬 Live Chat: via doto.com
📧 Email: [email protected]
Tips for faster verification 💡
Upload clear, original photos (not screenshots or scans)
Double-check your profile details match your documents
Use only recent and valid documents (no older than 3 months)
Be patient — each case is carefully reviewed by our team
🔐 Verification helps keep your account secure and smooth for trading. Got stuck? We’re always here to help!