Verification is a key step on Doto—it protects your account, ensures secure withdrawals, and unlocks full access to trading. Most verifications are smooth, but if you’re facing issues, this guide will help you avoid delays and complete the process efficiently.
Upload Issues 📤
Common issues:
❌ File won’t upload
❌ “File too large” error
❌ Format not supported
What to do:
✅ Use JPG, PNG, or PDF files
✅ Keep file size under 10MB
✅ Ensure the image is clear, not cropped, and well-lit
Document rejection — Why it happens📎
Frequent reasons:
Missing or Incorrect Information
The document does not clearly show your full name, residential address, or issue date (must be within the last 3 months).
For fallback cases (when location cannot be confirmed), the address must also be visible and match your profile.
Unacceptable Document Format
Edited, cropped, or digitally altered images are not accepted.
Black-and-white or low-quality scans may be declined.
If your document is inside a plastic sleeve or protector, remove it before taking a photo. If it’s laminated, just make sure there’s no glare when you take the picture
Outdated Documents
Any document older than 3 months will not be valid.
However, identification documents such as an ID card, Green Book, or passport can still be accepted even if they were issued more than 3 months ago, as long as they remain valid and clearly legible.
Proof of address — Accepted documents 🏠
Proof of Address is no longer required for most users, your location is verified automatically via Geotag.
However, if the system cannot confirm your address, you’ll need to upload one of the following documents (issued within the last 3 months):
Utility bill (electricity, water, internet, gas)
Bank or credit card statement
Tax invoice or municipal bill
Government-issued letter
National ID with address (if eligible for geo-verification)
Other documents such as health insurance, purchase receipts... cannot be used as proof of address (POA).
⚠️ Important: The document must clearly show:
Your full name
Your residential address
The issue date
Tips for selfie verification 🤳
Sometimes, a selfie may be requested. To get it right:
Look directly into the camera
Avoid sunglasses, hats, or masks
Take the photo in a quiet, well-lit place
How long does it take? ⏱️
Identity check (basic verification): Usually takes a few minutes, but in some cases up to 1 working day.
Source of funds verification: May take 24 to 48 hours depending on deposit amount and documents required.
If it’s taking longer, follow up with our support team:
💬 Live Chat: via doto.com
📧 Email: [email protected]
Payment Method Verification
In some cases, we may ask you to verify the payment method used for deposits or withdrawals.
Click the button below to see the required documents and complete the verification
Tips for faster verification 💡
Upload clear, original color photos or color scans (no screenshots and no photocopies)
Make sure your profile details match your documents exactly.
Use only valid and recent documents (issued within the last 3 months).
Be patient; every case is reviewed carefully for your security.
🔐 Verification helps keep your account secure and smooth for trading. Got stuck? We’re always here to help!