At Doto, we understand how important it is to access your funds without delays. In some situations, withdrawals may be paused or restricted when your account needs to be verified, especially when confirming the source of your income or completing account verification.
Don't worry; we'll walk you through the most common reasons and how to fix them quickly. Then, you can move forward with your trading.
🔐 When do we ask for verification?
Depending on your account activity, we might request some extra documents to keep your account secure and compliant. These requests are automatic and based on your deposit or withdrawal history.
You may be asked to complete:
✅ Account verification if your total withdrawals exceed $1,000
✅ Source of income verification when your total deposits reach $5,000 or $10,000, depending on your country.
These checks are part of our responsibility to keep your funds safe and the platform secure.
What's the difference?
Verification of account | Verification of source of funds |
Confirms your identity | Confirms where your money comes from |
Usually requested after $1,000 in withdrawals | Requested when deposit activity hits $5,000 and above |
Standard for all traders eventually | Required in some cases, especially for larger transactions |
Special cases:
In certain cases, such as when your deposits are significantly high, you might see a message before payment:
You might see a message before payment:
"We will ask for documents to verify your source of income.”
You can deposit up to $5,000 before the process is frozen.
Once you complete the steps, funds will be unlocked and future actions will be smoother.
✅ By clicking "Go to payment," you accept that your funds were legally obtained.
Documents accepted for SOF verification
List of accepted documents for proving your source of funds
Declaration type | Accepted documents |
Salary | Option 1:
Option 2:
|
Self-employment | Option 1:
Option 2:
Option 3:
|
Inheritance |
|
Donation, gift or grant | (Students receiving an allowance need to choose this option) Option 1:
Option 2:
|
Mortgages and loans |
|
Company profits (shares and dividends) | Option 1:
Option 2:
|
Financial investment | Option 1:
Option 2:
|
Why do we ask for this verification?
At Doto, keeping your trading environment safe and transparent is our top priority. To meet international financial regulations, we verify that all deposited funds come from legitimate and verifiable sources. This process supports global anti–money laundering (AML) standards and helps protect both you and the wider trading community.
If additional documents are needed, your account’s trading permissions may be temporarily paused while we complete the review.
Once verification is approved, your account will be fully reactivated - allowing you to continue trading with confidence and security.
If the documents are not received within seven business days from your deposit request, your account will be closed and any remaining balance will be returned to the same payment source.
Not sure what’s causing the block?
Here’s a quick checklist:
Have you withdrawn over $1,000? → You may need to complete account verification.
Have you deposited $5,000–$10,000? → You may need to confirm your source of income.
Are you withdrawing crypto? → You may need to verify your wallet ownership.
Processing time
⏳ Estimated time: 24 to 48 hours.
📩 You will receive an email when verification is approved or if additional documents need to be submitted.
🧾 Common errors and how to avoid them
❌ Blurry or illegible document: Make sure you upload a clear image.
❌ Incomplete document: It must show your name, date and transaction details.
❌ Outdated document: Use files issued within the last 3 months.