Doto requires traders to complete a verification process to ensure user security and comply with international financial regulations (KYC — Know Your Customer).
Here's how to do it step-by-step.
Why is it necessary to verify your account?
Verification is a key step in Doto and comes with several benefits:
✅ Ensures the security of your account and funds.
✅ Complies with anti-money laundering (AML) regulations.
✅ Enables key functions such as unrestricted deposits, withdrawals, and trading.
When is verification requested?
Verification is triggered by your payment method and by how much you deposit or withdraw:
Deposits
Required before your first deposit with Capitec Pay, Absa Pay, or bank cards (these methods always require verification).
For other methods, required once your total deposits exceed $500.
Withdrawals
Verification is required once your total withdrawals reach a limit that depends on your trading activity:
Before your first trade: you can withdraw up to $500 without verification.
After your first trade: you can withdraw up to $200 without verification, for 30 days.
From day 31 after your first trade: verification is required for any withdrawal.
💡 Larger deposits may also require Source of Funds (SoF) verification — see the SOF verification article.
Once verified, you can deposit, trade, and withdraw smoothly and securely.
Steps to verify your Doto account
Log in and access verification
Visit Doto and log in to your account.
When verification is needed — for example, before a card deposit, or once you reach a deposit/withdrawal threshold — you'll be prompted on the platform. Follow the prompt to begin; there's no need to look for it manually.
Upload your ID document
🔴 South African traders can only upload an ID card, Passport, or Green Book (a driver's license is not accepted).
You can use:
Passport
|  |
ID card
|  |
Driver's license
|  |
Selfie for facial verification
Doto may request a real-time photo to compare with your ID document. Follow the on-screen instructions and make sure the image is clear:
Position your face in the frame and move your head in a circle.
You are all set! Click 'Next' to submit your documents.
Proof of address
The system automatically confirms your location via Geotag during verification. If location verification fails, you may be asked to upload a document showing your name and address (such as a utility bill or bank statement).
Tips & Tricks
Clear photo 🔍 | Upload a clear photo of your original ID. Screenshots, electronic documents, or copies can't be accepted. |
Recent photo ⏰ | The photo of your document should be less than 2 weeks old. We recommend taking it right before uploading. |
Original documents 📃 | Upload a photo of your original document without any physical or digital edits. |
Damage free ✅ | Make sure your document isn't scratched, stained, or torn. All corners should be visible, and avoid glare. |
Processing time
🕐 Once all your documents are uploaded, verification can take a few minutes. In some cases, processing may take up to one working day.
🕐 You'll receive an email notification when your account is verified.
Common errors and how to fix them
❌ Illegible document: upload a clear, glare-free photo.
❌ Expired document: use a valid document.
❌ Geo verification failed: allow location access and retry.
⚡ Verify your account now and start trading at Doto without restrictions! ⚡