Your account info is the core of your Doto profile. Keeping it accurate and safe is key not just for trading - but for smooth verification, secure withdrawals, and personalized support.
This article goes beyond the basic steps of updating your email or phone number and offers a holistic guide to managing your personal details securely and smartly.
🔐 Why does keeping your info updated matter?
Keeping your details current helps:
Avoid delays in withdrawals
Pass verification without hassle
Recover your account faster in case of login issues
Get relevant platform updates (language, region-based features)
🔄 Best practices for managing Info
Use real and matchable data – Always use the same name and DOB on your profile and documents.
Secure your login details – Enable 2FA (if available), and never share your password or PIN.
Update location if you relocate – Moving countries? Reach out to support to avoid compliance issues.
Your ID expiry (if your verified ID is about to expire) - Please contact Support to update it.
Note: Accepted ID types: ID card, Passport, and Driver’s License.
🇿🇦 South African traders can only upload an ID card, Passport, or Green Book (a driver’s license is not acceptable).
🚫 Common mistakes to avoid
Using nicknames or initials that don’t match your ID
Uploading blurred or outdated documents
Keeping an old phone number that can no longer receive SMS
Using someone else's info (even family!)—can lead to rejection
📌 Note: If your application requires additional verification, the Doto team will inform you and request additional documents
📬 How to request a change?
For security reasons, all profile details — such as your name, date of birth, nationality, phone number, or email — can only be changed by contacting Support. In some cases, you may be asked to verify your account again.
📎 Prepare the following when contacting support:
A selfie with your ID
A brief explanation of the change
Updated contact details (email/phone with country code).
💬 Contact options:
Live Chat via doto.com
Email: [email protected]
✅ Stay secure. Stay updated. A little care today can save you time, effort, and money tomorrow!