⚠️ When It Happens:
Incorrect email entered.
Wrong or expired login code.
Login temporarily blocked after several wrong attempts.
Outdated Doto app version.
Server or network issues.
✅ Steps to Fix:
🔍 Check your login details
Login is passwordless: you sign in with a one-time code, no password needed.
If you registered with your email: make sure there are no typos in your address. A 6-character code (letters and numbers) is sent to your email each time you log in.
If you registered with your phone number: make sure the number and country code are correct. A 6-digit code is sent to you by SMS.
✉️ Didn't receive the code?
Email code:
Check your Spam, Junk, or Promotions folder.
Confirm you entered the correct email address.
If the email isn't registered, you may not have created an account with it yet.
SMS code:
Make sure you have signal and that your number can receive SMS.
Confirm the phone number and country code are correct.
There's a daily limit on SMS codes per number — if you've requested many, try again later.
If you've lost access to your phone number, contact support to recover your account.
In both cases, use Resend to request a new code (available every 30 seconds). The previous code stops working once a new one is sent.
⏳ Login temporarily blocked?
For security, Doto limits how many times a code can be entered or requested:
Too many wrong codes: if you type code incorrectly too many times, code entry will be locked for a short time. A timer shows when you can try again — just wait for it to finish, then request a new code.
Too many code requests: if you request codes too often, the Resend button is paused for a while. You can still enter the most recent code you received in the meantime.
If you're still locked out after the timer ends, contact support.
⬆️ Update the app
Go to your App Store or Play Store.
Update the Doto app to the latest version.
🧹 Clear cache
Clear the app or browser cache if login issues continue.
📶 Stable internet
Ensure your connection is stable and fast enough.
🤝 Still need help?
If you still can’t access your account, please contact us. We’ll help you recover access securely.