Troubleshooting Doto errors (web & mobile)

Having trouble using the Doto app or website?

Updated over a month ago

This guide covers the most common issues and how to fix them quickly, whether you're facing loading errors, login problems, or technical glitches.

📱 App not loading / frozen

What to do:
- Check your internet connection
- Refresh the web page or close & reopen the app
- Clear your browser/app cache
- Make sure your app is up to date
- Try a different browser (web users) or device
- Disable VPNs or IP masking tools (they may block platform access)

Symptoms:
- Can’t log in even with the correct email
- Seeing random login error messages

Symptoms:
- “Server unavailable” or similar pop-ups
- Buttons not working
- Features failing to load
What to do:
- Wait a few minutes (it may be maintenance)
- Check Doto’s status page or your email for alerts
- Restart the app or refresh the page
- Contact support with a screenshot of the issue

A slow or unstable internet connection can prevent the platform from working properly.

What to do:
- Ensure your speed is at least 30 Mbps
- Switch between Wi-Fi and mobile data
- Restart your router
- Disable VPNs or IP-hiding apps

Mobile	Google Chrome
What to do: Clear the app cache (from your device settings) Reinstall the app to get the latest version (Android only - the app is currently unavailable on iOS). Restart your device After these steps, wait 5 minutes and try again	What to do: Clear your browser cache & cookies Restart the browser Try incognito mode Disable extensions that may interfere You can follow Google's instructions to clear cache/cookies.

We’re always here to help if the issue continues—just send us the details and our team will check it for you.