If you're facing issues while trading on MT4 or MT5, you’re not alone. Many traders come across problems like connection errors or trades not going through. Here's a simple guide with real examples to help you fix these issues fast.
🔌 Platform shows “No Connection” / “Waiting for update” / “Invalid Account”
What it means
The platform can’t connect to the trading server, or your login details don’t match the server.
📎Example:
You open MT4 and nothing loads, “No Connection” appears in the corner. The issue is usually incorrect server selection or unstable internet.
What to do:
✅ Check your internet connection and restart MetaTrader.
✅ Make sure you entered the correct account number, password, and server (from your Doto welcome email).
✅ Re-login via File → Login to Trade Account.
✅ Try switching to another Wi-Fi or mobile network.
❗ Trades not executing
What it means
Orders may be rejected due to low balance, wrong trade size, or markets being closed.
📎 Example:
“Not enough money” → trade size is too big for your balance.
Trading on Saturday → Forex markets are closed.
What to do
✅Check your balance and reduce the lot size if needed.
✅Confirm that you’re trading during market hours (Mon–Fri).
✅Adjust your stop-loss or take-profit to meet required price distances.
✅Try again after refreshing the chart or restarting the platform.
📉 Charts not updating / frozen / lagging
What it means:
Your chart is not receiving new data.
📎 Example:
Prices keep jumping or the chart freezes, this often happens during fast markets or weak connections.
What to do
✅Right-click the chart → Refresh (web/desktop).
✅Close and reopen the affected chart.
✅Restart your platform.
✅Check your internet stability.
🧩 Indicators or Expert Advisors not working
What it means:
Expert Advisors or indicators are blocked or incorrectly installed.
What to do
✅Ensure AutoTrading is allowed (top toolbar).
✅Go to Tools → Options → Expert Advisors and enable all required permissions.
✅Confirm the indicator/EA is correctly installed in the MQL4/5 folder.
🐢 Slow performance or platform freezing
What it means:
MetaTrader is overloaded or your device is running too many charts/tools.
What to do
Close unused charts and remove extra indicators.
Clear old logs via File → Open Data Folder → Logs.
Restart MetaTrader and update to the latest version.
⛔ Unable to place pending orders
What it means:
Your Stop Loss (SL), Take Profit (TP), or volume doesn’t meet platform requirements.
What to do
Check minimum/maximum lot size for the instrument.
Move SL/TP further away to meet pip distance requirements.
💡 Quick Tips for Smooth Trading
Trade during official market hours.
Double-check your order size and available funds.
Keep your MetaTrader platform updated.
Use a stable internet connection, switch to mobile data if needed.
💬 Still need help?
If you're still facing issues, don’t worry. Our support team is ready to assist:
🖥️ Live chat: on doto.com
📧 Email: [email protected]
📚 More help: Doto Help Center