Troubleshooting Doto errors (web & mobile)

Agar aap Doto app ya website use karte waqt issues face kar rahe hain, chinta mat karein.

3 महीने पहले अपडेट किया गया

Yeh guide sabse common problems aur unke quick solutions cover karti hai—chahe loading errors ho, login problems ho, ya technical glitches.

📱 App load nahi ho rahi / freeze ho rahi hai

Symptoms:
- Blank screen
- Loading rukta nahi
- App taps/clicks ka response nahi deti

What to do:
- Internet connection check karein
- Web page refresh karein ya app close karke dubara open karein
- Browser/app cache clear karein
- App updated hai ya nahi, check karein
- Dusra browser (web users) ya device try karein
- VPN ya IP-masking tools disable karein (ye platform access block kar sakte hain)

Symptoms:
- Sahi email hone ke bawajood login nahi ho raha
- Random login error messages dikh rahe hain

What to do:
- Email dobara check karein (typos na ho)
- Zarurat ho toh Forgot Password? option use karein
- Browser/app cache clear karein
- Device ya browser change karke try karein
- Latest version of app use kar rahe hain ya nahi, confirm karein

Symptoms:
- “Server unavailable” ya similar pop-ups
- Buttons kaam nahi kar rahe
- Features load nahi ho rahe

What to do:
- Kuch minutes wait karein (maintenance ho sakta hai)
- Doto status page ya email alerts check karein
- App restart karein ya page refresh karein
- Issue ka screenshot lekar support ko bhejein

Slow ya unstable internet platform ko sahi kaam karne se rok sakti hai.

What to do:
- Ensure karein ki speed kam se kam 30 Mbps ho
- Wi-Fi aur mobile data switch karke try karein
- Router restart karein
- VPNs ya IP-hiding apps disable karein

Mobile	Google Chrome
What to do: App cache clear karein (device settings se) App reinstall karein (sirf Android — app iOS par unavailable hai) Device restart karein Steps ke baad 5 minutes wait karein aur phir try karein	What to do: Browser cache & cookies clear karein Browser restart karein Incognito mode try karein Interfere karne wali extensions disable karein You can follow Google's instructions to clear cache/cookies.