Yeh guide sabse common problems aur unke quick solutions cover karti hai—chahe loading errors ho, login problems ho, ya technical glitches.
📱 App load nahi ho rahi / freeze ho rahi hai
Symptoms:
Blank screen
Loading rukta nahi
App taps/clicks ka response nahi deti
What to do:
Internet connection check karein
Web page refresh karein ya app close karke dubara open karein
Browser/app cache clear karein
App updated hai ya nahi, check karein
Dusra browser (web users) ya device try karein
VPN ya IP-masking tools disable karein (ye platform access block kar sakte hain)
🔐 Login problems
Symptoms:
Sahi email hone ke bawajood login nahi ho raha
Random login error messages dikh rahe hain
What to do:
Email dobara check karein (typos na ho)
Zarurat ho toh Forgot Password? option use karein
Browser/app cache clear karein
Device ya browser change karke try karein
Latest version of app use kar rahe hain ya nahi, confirm karein
⚠️ Error pop-ups ya server issues
Symptoms:
“Server unavailable” ya similar pop-ups
Buttons kaam nahi kar rahe
Features load nahi ho rahe
What to do:
Kuch minutes wait karein (maintenance ho sakta hai)
Doto status page ya email alerts check karein
App restart karein ya page refresh karein
Issue ka screenshot lekar support ko bhejein
🌐 Internet ya connectivity issues
Slow ya unstable internet platform ko sahi kaam karne se rok sakti hai.
What to do:
Ensure karein ki speed kam se kam 30 Mbps ho
Wi-Fi aur mobile data switch karke try karein
Router restart karein
VPNs ya IP-hiding apps disable karein
📲 Troubleshooting
Mobile | Google Chrome |
What to do:
| What to do:
You can follow Google's instructions to clear cache/cookies. |
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💬 Live Chat: Doto website
Agar issue continue hota hai, humein details bhejein — humari team zaroor madad karegi.