⚠️ Yeh kab ho sakta hai:
Galat email address enter kiya gaya ho.
Login code galat ho ya expire ho gaya ho.
Kai galat attempts ke baad login temporarily block ho gaya ho.
Doto app ka version outdated ho.
Server ya network issues ho rahe hon.
✅ Ise fix karne ke steps:
🔍 Apni login details check karein
Login passwordless hai: aap one-time code ke saath sign in karte hain, password ki zaroorat nahi hai.
Agar aapne email se register kiya hai: confirm karein ki aapke email address mein koi typo nahi hai. Har baar login karne par aapke email par 6-character code (letters aur numbers) bheja jaata hai.
Agar aapne phone number se register kiya hai: confirm karein ki phone number aur country code sahi hain. Aapko SMS ke through 6-digit code bheja jaata hai.
✉️ Code receive nahi hua?
Email code:
Apna Spam, Junk ya Promotions folder check karein.
Confirm karein ki aapne sahi email address enter kiya hai.
Agar email registered nahi hai, to ho sakta hai ki aapne abhi tak us email address se account create nahi kiya ho.
SMS code:
Confirm karein ki aapke phone mein signal hai aur aapka number SMS receive kar sakta hai.
Confirm karein ki phone number aur country code sahi hain.
Har number ke liye SMS codes ki daily limit hoti hai — agar aapne kai codes request kiye hain, to baad mein phir se try karein.
Agar aapke paas ab apne phone number ka access nahi hai, to apna account recover karne ke liye Support se contact karein.
Dono cases mein, naya code request karne ke liye Resend ka use karein. Yeh option har 30 seconds mein available hota hai. Naya code bheje jaane ke baad purana code kaam nahi karega.
⏳ Login temporarily blocked hai?
Security ke liye, Doto code enter ya request karne ki attempts ko limit karta hai:
Bahut zyada galat codes: agar aap kai baar galat code enter karte hain, to code entry thode samay ke liye lock ho jayegi. Ek timer dikhayega ki aap dobara kab try kar sakte hain — timer khatam hone ka wait karein, phir naya code request karein.
Bahut zyada code requests: agar aap bahut frequently codes request karte hain, to Resend button kuch samay ke liye pause ho jayega. Is beech, aapko mila sabse recent code ab bhi enter kiya ja sakta hai.
Agar timer khatam hone ke baad bhi aap login nahi kar pa rahe hain, to Support se contact karein.
⬆️ App update karein
App Store ya Play Store par jaayein.
Doto app ko latest version mein update karein.
🧹 Cache clear karein
Agar login issue continue hota hai, to app ya browser ka cache clear karein.
📶 Stable internet connection
Confirm karein ki aapka internet connection stable aur sufficient speed wala hai.
🤝 Ab bhi help chahiye?
Agar aap ab bhi apne account ko access nahi kar pa rahe hain, to humse contact karein. Hum securely access recover karne mein aapki madad karenge.