Verification Doto pe ek important step hai — yeh aapke account ko protect karta hai, secure withdrawals ensure karta hai, aur trading ka full access unlock karta hai. Zyada tar verifications smoothly ho jaate hain, lekin agar aapko issues face karne pad rahe hain, toh yeh guide aapki madad karegi unhe jaldi solve karne mein.
📤 Upload karne me Problems
Common issues:
❌ File upload nahi ho rahi
❌ “File too large” error
❌ Format supported nahi hai
Kya karein:
✅ JPG, PNG ya PDF files use karein
✅ File size 10MB se kam rakhein
✅ Image clear ho, cropped na ho aur light sahi ho
📎 Document Rejection — Kyon hota hai
Common reasons:
Missing ya Incorrect Information
Document mein aapka full name, residential address, ya issue date clearly nahi dikh rahi (issue date last 3 months ke andar honi chahiye).
Fallback cases mein (jab location confirm nahi ho pati), address bhi visible hona chahiye aur profile se match karna chahiye.
Unacceptable Document Format
Edited, cropped, ya digitally altered images accept nahi hoti.
Black-and-white ya low-quality scans reject kiye ja sakte hain.
Agar aapka document plastic sleeve mein hai, toh photo lene se pehle nikaal dein. Agar laminated hai, toh dhyaan rakhein ki photo lete waqt glare na ho.
Purane Documents
3 months se purane documents valid nahi hote.
Lekin ID card, Green Book, ya passport jaise identification documents 3 months se purane hone par bhi accept kiye ja sakte hain — bas woh valid aur clearly readable hone chahiye.
🏠 Proof of Address — Kya accept hoga
Most users ke liye proof of address ab required nahi hai — aapki location geotag se automatically verify ho jati hai.
Agar system aapka address confirm nahi kar pata, tab aapko inme se koi ek document upload karna hoga (last 3 months ke andar issued):
Utility bill (electricity, water, internet, gas)
Bank statement ya credit card statement
Tax invoice ya municipal bill
Government-issued letter
National ID with address (agar geo-verification ke liye eligible ho)
Health insurance, purchase receipts, ya similar documents POA ke liye accept nahi hote.
⚠️ Important: Document mein clearly dikhna chahiye:
Full name
Residential address
Issue date
🤳 Selfie Verification Tips
Kabhi kabhi aapse selfie maangi ja sakti hai. Sahi tarike se lene ke liye:
Seedha camera ki taraf dekho
Sunglasses, cap ya mask avoid karo
Quiet aur well-lit jagah me photo lo
⏱️ Verification Kitna Time Lagta Hai?
IPehchaan jaanch (mool satyapan): aam taur par kuch minute lagte hain, lekin kuch maamlon mein yah ek kaary divas tak lag sakta hai.
Source of funds verification: 24–48 hours lag sakte hain, deposit amount aur required documents par depend karta hai.
Agar aur zyada time lag raha hai, toh support team se contact karo:
💬 Live Chat: doto.com par
📧 Email: [email protected]
Payment Method Verification
Kuch cases mein, hum aapse request kar sakte hain ki aap apne deposit ya withdrawal ke liye istemaal kiye gaye payment method ko verify karein.
Neeche diye gaye button par click karke required documents dekhein aur verification complete karein.
💡 Faster Verification Tips
Clear, original color photos ya color scans upload karein (no screenshots, no photocopies).
Profile details ko documents ke saath exact match rakhein.
Valid aur recent documents ka use karein (last 3 months ke andar issued).
Patience rakhein — har case aapki security ke liye carefully review hota hai.
🔐 Verification aapke account ko secure banata hai aur trading ko smooth rakhta hai. Agar kahin atak gaye ho, toh hum hamesha help ke liye yahan hain!