Verification Doto pe ek important step hai — yeh aapke account ko protect karta hai, secure withdrawals ensure karta hai, aur trading ka full access unlock karta hai. Zyada tar verifications smoothly ho jaate hain, lekin agar aapko issues face karne pad rahe hain, toh yeh guide aapki madad karegi unhe jaldi solve karne mein.
📤 Upload karne me Problems
Common issues:
❌ File upload nahi ho rahi
❌ “File too large” error
❌ Format supported nahi hai
Kya karein:
✅ JPG, PNG ya PDF files use karein
✅ File size 10MB se kam rakhein
✅ Image clear ho, cropped na ho aur light sahi ho
📎 Document Rejection — Kyon hota hai
Common reasons:
Missing ya Incorrect Information
Document me aapka full name, residential address ya issue date clear nahi dikhta (yeh last 3 months ke andar ka hona chahiye).Unacceptable Document Format
Edited, cropped ya digitally altered images accept nahi hongi.
Black-and-white ya low-quality scans bhi reject ho sakte hain.Outdated Documents
Jo documents 3 months se purane honge, wo valid nahi honge.
🏠 Proof of Address — Kya accept hoga
Address verify karne ke liye, inme se koi ek upload karo (jo last 3 months me issue hua ho):
Utility bill (bijli, paani, internet, gas)
Bank ya credit card statement
Tax invoice ya municipal bill
Sarkari letter
National ID jisme address ho (agar geo-verification ke liye eligible ho)
⚠️ Important: Document me aapka poora naam, residential address aur issue date clearly dikhna chahiye.
🤳 Selfie Verification Tips
Kabhi kabhi aapse selfie maangi ja sakti hai. Sahi tarike se lene ke liye:
Seedha camera ki taraf dekho
Sunglasses, cap ya mask avoid karo
Quiet aur well-lit jagah me photo lo
⏱️ Verification Kitna Time Lagta Hai?
Identity check (basic verification): Usually kuch minutes lagte hain, lekin kabhi kabhi 24 hours tak bhi ho sakta hai.
Source of funds verification: 24 se 48 hours tak lag sakta hai.
Agar aur zyada time lag raha hai, toh support team se contact karo:
💬 Live Chat: doto.com par
📧 Email: [email protected]
💡 Faster Verification Tips
Clear, original photos upload karo (screenshot ya scan nahi)
Profile details documents se match karni chahiye
Recent aur valid documents use karo (3 months se purane nahi)
Patience rakho — har case ko team carefully review karti hai
🔐 Verification aapke account ko secure banata hai aur trading ko smooth rakhta hai. Agar kahin atak gaye ho, toh hum hamesha help ke liye yahan hain!