Whether it’s slow loading, login issues, or technical glitches, this guide will walk you through simple fixes.
🔄 1. App not loading/frozen
Symptoms:
Blank screen
Keeps loading
Not responding to taps or clicks
✅ What to do:
Check your internet connection
Refresh the web page or close & reopen the app
Clear your browser/app cache
Make sure your app is up to date
Try a different browser (for web users) or device
🔐 2. Login problems
Symptoms:
Can’t log in even with correct email/password
Seeing random error messages
✅ What to do:
Recheck your login credentials
Use the Forgot Password? link to reset
Make sure there are no typos
Try switching devices or browsers
⚠️ 3. Error popups or server issues
Symptoms:
“Server unavailable” or other pop-up errors
Buttons not working
✅ What to do:
Wait a few minutes (it could be maintenance)
Check Doto’s status page or your email for alerts
Contact support with a screenshot of the issue
📩 Need help fast?
💬 Live Chat: On the Doto website
📧 Email: [email protected]