⏱️ Method-wise standard processing time
⏳ Processing time: Your deposit will be credited instantly. If your deposit doesn’t appear in your real account, there can be some possible reasons for the delay.
💳 Payment method | ⚠️ Possible delays |
Bank Cards (Visa, Mastercard, JCB) | Bank verification issues, security restrictions, or any maintenance |
E-Wallet | Unverified wallet account, insufficient balance, service issues |
QR Payments | Banking app failures, expired QR code, payment provider network errors |
Bank Transfer | Slower bank processing, national holiday, incorrect transfer data |
Cryptocurrencies (USDT - TRC20, ERC20, BSC BEP-20) | Blockchain congestion, incorrect network selection. |
📌 When it happens:
Payment processing delays from banks or payment services.
Errors in the entered payment details.
✅ Steps to fix:
1. Confirm the transaction status:
- Check with your bank or payment provider to make sure the transaction was completed successfully.
2. Log out and log back into your Doto account:
- If the deposit is still not credited to your real account, please collect your proof of payment.
3. Collect proof of payment:
- Save a screenshot or receipt that shows the successful payment.
🤝 Still need help?
Share your payment proof with us, please contact: [email protected] for faster tracking. We’ll make sure your deposit is processed quickly and securely.